Damaged or Defective Items
If you receive a damaged, faulty, or incorrect product, please contact our Customer Care team as soon as possible, preferably within 48 hours of delivery.
What Information Do We Need?
To help us review and resolve your issue as quickly as possible, please provide the following:
- Your order number
- Clear photos of the product showing the damage, defect, or incorrect item
- Photos of the packaging (where applicable)
- A brief description of the issue
How Will We Resolve Your Issue?
Once we have reviewed and verified your claim, we will work with you to provide a suitable resolution.
Our preferred first resolution is to replace the affected item at no additional cost to you, wherever possible.
If a replacement is unavailable, unsuitable, or cannot otherwise be provided, we will consider an appropriate alternative remedy. This may include store credit as an optional resolution, where appropriate and in accordance with applicable consumer laws.
Returns & Shipping Arrangements
For approved claims involving defective, damaged, or incorrectly supplied products, any necessary return or shipping arrangements will be assessed and managed on a case-by-case basis, in accordance with applicable consumer laws.
Your statutory consumer rights remain unaffected by this policy.